FAQ

Frequently Asked Questions

What is the meaning of OMA?

Oma’ is actually Igbo for ‘good’

How do I place an order?

Shopping on OMA is easy! Once you have found the product you want to buy, just follow the steps below:

• Click on ‘Add to cart’ to add this product to your cart

• Click on ‘Cart’ in the top right corner

• Register an account or Login into your existing account by entering your Email and password

• Enter your shipping/billing information, ensuring your address is complete and accurate

• Choose your preferred payment option

• Click on ‘Confirm order’ to complete your order

Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.

How do I pay on OMA

You can choose from the different payment methods available on OMA at checkout:

• Card payment

• Bank transfer

How do I track my order?

Orders received will be shipped within the stated delivery time and a tracking number will be emailed to you.

What if I don’t receive my order?

Please call our Customer care lines and we will track the order

How do I cancel my order?

You will contact us and we will let you know the procedures, however customer orders can not be canceled once the product is ready .

What if I have received an order and It doesn’t match the description on the site?

You will get a full refund and item will be sent back to us , if the cost of sending back is high , you can keep the item and still get a refund.

How do I return a product?

Contact us via email or call our customer care lines

What If I want a custom order?

Please contact us , we will be more than happy to make a product just for you .

Are there any hidden costs or charges if I order from OMA

There are no hidden costs or charges when you order from OMA. All costs are 100% visible at the end of the checkout process

How do I sell on OMA

Please check the sell on OMA page

How do I pay for bead making training 

Please call our customer careline.